While we always hope to receive our rentals back in the same condition they left in, we do understand that accidents can happen! If that’s the case we will have to charge a replacement fee which is x4 times the rental amount for all damaged or broken items. We do request that all damaged product comes back for us to assess and if we are able to repair a product back to rentable condition then we may lower the damage charge.

You can always pay in full if you prefer but we only require a half down non-refundable deposit to reserve your rentals as long as you are longer than a month out from your rental date. The second half will be billed a month out from your event. If you place an order within a month of needing the product than the full amount will be due at the time of placing the order.

We understand that things can change and it’s no problem if you end up needing to cancel your order. However, the half down deposit is non-refundable and will not be credited back should you end up cancelling. This is because we pull your rental items from our available inventory on those dates which prevents us from renting them out to somebody else during that time. If you have paid in full and end up cancelling before the week of your event then we will return the second half of your payment. If you cancel the week of then your full payment is non-refundable.

We LOVE the look and ambience that you get from real candles so we always recommend them as long as your venue allows them. However, we do not allow them to be used in any of our mercury glass votives or candleholders because the wax will take the finish off. In those you will either need to use a battery operated candle or a liquid wax candle which is what we would typically recommend because it will still give you the look of a real candle without the mess or damage of the melting wax. Should a candle be used in any of products marked for non-candle use then a replacement charge will be billed.

Most of our rentals are not required to be cleaned before they are brought back. However, there are a few select items that do require cleaning prior to drop off (such as plates, cutlery and drinking glasses). Due to being used for food and beverage they will be harder to clean if not done immediately following use. If those items are not cleaned upon return you will be charged a $1 cleaning fee per item.

We do have minimum order requirements depending on if you are planning on doing a pick-up or delivery.

Pick-up Orders: No Minimum

Delivery within 30 miles of Quad Cities: $50 Minimum w/ No Delivery Fee

Delivery 30-60 Miles Outside of Quad Cities: $100 Minimum w/ $50 Delivery Fee

Please, let us know if there is something you are looking for that you are not finding in our inventory! We have a lot of inventory that we are still working on getting cataloged and added to our online inventory so we may have something that you are looking for or have something that’s very similar. We are also always looking for new things to add to our collections so if we don’t already have it, it may just be something we would love to add to our inventory.

Our standard rental period is 4 days which means that you have the rentals for 4 full days and then they have to be returned on the 5th day. If you need longer than 4 days, select all the days needed when sending us a message and we will price accordingly when we send you a quote.